Shipping policy

U.S. Shipping Policy:
Our Products ships world wide. We use multiple delivery methods; parcel carrier such as UPS, FedEx, USPS and Freight Carrier. Third party accounts are not permitted. Our primary delivery method for the U.S. is UPS ground, this excludes Hawaii and Alaska which ships via USPS. Due to product weight, size, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common over-sized parcel carrier or freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the additional cost to deliver the product(s).

For residential & business orders shipped by common carrier, normal delivery is to curbside or loading dock and not inside the home or business. Include the most relevant phone number to contact when the order is placed. Customer is responsible for additional charges in case(s) of missed appointments or re-delivery.

Expedited Shipping Options:
Call us for Expedited Shipping Options and Rates.

International Shipments:
Call us for help with International Orders. Please note customer is responsible for additional fees that may accrue during shipping (customs, duties, brokerage fee, taxes, etc.). 

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Order Cancellation:
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.

Refused Shipments:
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction:
Customer is responsible for additional charges that may accrue if the delivery address is not correct. It is the customer's responsibility to confirm the delivery address and billing information after placing an order.

UPS Delivery Days:
Our UPS account delivers Monday - Friday 7 am - 7 p.m. Transit times exclude Saturdays, Sundays and all major Holidays.

Please Note: Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Packages Do Not Ship from Our Warehouse on the Following Holidays:
New Year's Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas